BDW Enterprises - FAQ
Frequently Asked Questions:
Are you an authorized internet dealer?
What is your warranty policy?
Will you share my information with other companies?
Is my order transaction and information secure?
How do I place an order?
How do I cancel an order?
How quickly will my order be shipped?
What is your shipping policy for international orders?
Do you have any good deals on closeout or discontinued items?
Do you sell used or refurbished merchandise?
Do you carry the merchandise in your own inventory or does it ship direct from the manufacturer?
Can I "special order" an item that you do not have on your website?
What is your exchange policy?
What is your return polucy?
What do I do if the product I received is damaged?
Yes! We are fully authorized and backed by our suppliers. We pride ourselves on our relationships with our suppliers. Without these relationships, we would not be able to bring the best deals and the best selection to our customers.
Click To Go To The Top Of This Page
Warranty is provided by the manufacturer. Please contact the manufacturer for any warranty issues.
Click To Go To The Top Of This Page
We will never share any personal information including your email address for any reason other than required by law. Please see our Privacy Policy fo more detailed information.
Click To Go To The Top Of This Page
Yes, we take every precaution to insure your personal information is secure. Your account information and transaction data are stored in encrypted databases at our payment providers. BDW Enterprises never sees your information.
To purchase online, click on the 'Add to Cart' button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be prompted for your credit card information and given the opportunity to adjust your billing and shipping information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.
Click To Go To The Top Of This Page
You can cancel your order anytime before it has shipped. If you have not received a shipment confirmation, please email our Customer Service Team at custserv@bdwenterprises.com to make sure we have not shipped your order. If the order has already shipped, unfortunately we can not cancel the order. We are happy to assist you in any way possible to satisfy your needs.
Click To Go To The Top Of This Page
Orders usually ship by the next business day, but in some cases may take 3-5 days to ship, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day they are available.
Click To Go To The Top Of This Page
We do not ship Internationally at this time.
Click To Go To The Top Of This Page
Yes, we occasionally have special or closeout items. These will be listed on our website whenever they are available. We take care in providing our customers with the best possible prices available.
Click To Go To The Top Of This Page
We do not sell used items, but we may offer factory refurbished items at times to our customers. All refurbished items will be clearly marked. Any items that do not say refurbished, will be factory new.
Click To Go To The Top Of This Page
To offer as many products as possible, and to keep our costs as low as possible, we do dropship products directly from our suppliers.
Click To Go To The Top Of This Page
Yes. We want you to contact our sales personnel for any special purchases which you may want to make. We are always adding new items to our website, but we due to the sheer volume of goods that are available it is cost prohibitive to try to caryy everything. Thus, if there is something in particular that you have in mind but do not see on our website, please contact us at sales@bdwenterprises.com. We will do whatever we can to help fulfill your needs.
Click To Go To The Top Of This Page
All sales are final.
Click To Go To The Top Of This Page
All sales are final.
Click To Go To The Top Of This Page
You should refuse the shipment if the package is obviously damaged. If the package is received, but the product inside is damaged. Please contact our customer service department within 24 hours of receipt at, custserv@bdwenterprises.com. To get a return autorization, or replacement item.
Click To Go To The Top Of This Page
What is your warranty policy?
Will you share my information with other companies?
Is my order transaction and information secure?
How do I place an order?
How do I cancel an order?
How quickly will my order be shipped?
What is your shipping policy for international orders?
Do you have any good deals on closeout or discontinued items?
Do you sell used or refurbished merchandise?
Do you carry the merchandise in your own inventory or does it ship direct from the manufacturer?
Can I "special order" an item that you do not have on your website?
What is your exchange policy?
What is your return polucy?
What do I do if the product I received is damaged?
Yes! We are fully authorized and backed by our suppliers. We pride ourselves on our relationships with our suppliers. Without these relationships, we would not be able to bring the best deals and the best selection to our customers.
Click To Go To The Top Of This Page
Warranty is provided by the manufacturer. Please contact the manufacturer for any warranty issues.
Click To Go To The Top Of This Page
We will never share any personal information including your email address for any reason other than required by law. Please see our Privacy Policy fo more detailed information.
Click To Go To The Top Of This Page
Yes, we take every precaution to insure your personal information is secure. Your account information and transaction data are stored in encrypted databases at our payment providers. BDW Enterprises never sees your information.
Secure Shopping
You can shop at www.bdwenterprises.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
· 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
· Industry leading encryption hardware and software methods and security protocols to protect customer
information.
· Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
www.bdwenterprises.com is registered with the Authorize.Net Verified Merchant Seal program
Click To Go To The Top Of This Page
To purchase online, click on the 'Add to Cart' button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be prompted for your credit card information and given the opportunity to adjust your billing and shipping information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.
Click To Go To The Top Of This Page
You can cancel your order anytime before it has shipped. If you have not received a shipment confirmation, please email our Customer Service Team at custserv@bdwenterprises.com to make sure we have not shipped your order. If the order has already shipped, unfortunately we can not cancel the order. We are happy to assist you in any way possible to satisfy your needs.
Click To Go To The Top Of This Page
Orders usually ship by the next business day, but in some cases may take 3-5 days to ship, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day they are available.
Click To Go To The Top Of This Page
We do not ship Internationally at this time.
Click To Go To The Top Of This Page
Yes, we occasionally have special or closeout items. These will be listed on our website whenever they are available. We take care in providing our customers with the best possible prices available.
Click To Go To The Top Of This Page
We do not sell used items, but we may offer factory refurbished items at times to our customers. All refurbished items will be clearly marked. Any items that do not say refurbished, will be factory new.
Click To Go To The Top Of This Page
To offer as many products as possible, and to keep our costs as low as possible, we do dropship products directly from our suppliers.
Click To Go To The Top Of This Page
Yes. We want you to contact our sales personnel for any special purchases which you may want to make. We are always adding new items to our website, but we due to the sheer volume of goods that are available it is cost prohibitive to try to caryy everything. Thus, if there is something in particular that you have in mind but do not see on our website, please contact us at sales@bdwenterprises.com. We will do whatever we can to help fulfill your needs.
Click To Go To The Top Of This Page
All sales are final.
Click To Go To The Top Of This Page
All sales are final.
Click To Go To The Top Of This Page
You should refuse the shipment if the package is obviously damaged. If the package is received, but the product inside is damaged. Please contact our customer service department within 24 hours of receipt at, custserv@bdwenterprises.com. To get a return autorization, or replacement item.
Click To Go To The Top Of This Page